Return & Refund Policy
At Aurawell Healthcare Inc., we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of delivery if:
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The item is unused and unopened
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The product remains in its original packaging
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Proof of purchase is provided
For hygiene and safety reasons, opened oral-care products cannot be returned unless defective or damaged.
2. Defective or Damaged Products
If your item:
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arrives damaged
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is defective
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or incorrect
Please contact us within 7 days of delivery at:
📧 support@aurawellhealthcare.com
Include:
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order number
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photo of the product
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description of the issue
We will arrange a replacement or refund.
3. Refund Process
Once your return is received and inspected:
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Approved refunds are issued to the original payment method
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Processing time: 2–5 business days
Shipping costs are non-refundable unless the return is due to our error.
4. Non-Returnable Items
We cannot accept returns for:
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opened whitening strips
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used personal-care items
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promotional or clearance items
5. Return Shipping
Customers are responsible for return shipping unless:
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the item is defective
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or we shipped the wrong product
6. Contact Us
Email: support@aurawellhealthcare.com